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Monday, June 28 • 3:00pm - 3:50pm
The Jedi Perspective & Controlling the Domino Effect

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The guest experience is created through a culmination of events throughout the guest visit. These events all impact each other, creating a “domino effect” which can lead to exasperating any negative experiences. To avoid this, staff, managers, and owners should be situationally aware of everything happening within their venue. This session focuses on how to anticipate the guest’s needs, and explores solutions to prevent any negative “domino effects”. It also helps you unleash the perspective that will show you "how" to change and improve every element of your venue, staff, and guest experience.

avatar for David Foss

David Foss

Managing Partner, LaLou
Dave Foss has worked in hospitality for over 23 years in virtually every facet of the food and beverage industry. He has managed a series of beverage programs on the West Coast, both at the Mondrian Hotel and later at Fairfax Partners Restaurant Group, overseeing four properties in... Read More →
avatar for Homan Taghdiri

Homan Taghdiri

Co-Founder & Managing Partner, Invictus Hospitality
@homantag | The entrepreneurial spirit has been flowing in Homan’s blood from his childhood days. Having worked in the hospitality industry since he was 14 years old, Homan has not only incrementally taken the steps to further his passion for the industry, but also, completed his educatio... Read More →
avatar for Michael Tipps

Michael Tipps

Co-Founder, Invictus Hospitality
@mtippsy78 | Michael Tipps has over 23 years of experience working, managing, and consulting in all facets of the hospitality world (throughout all positions, and including hotels, restaurants, bars, and nightclubs). His career started in Hospitality in South Florida where he worked in almost e... Read More →

Monday June 28, 2021 3:00pm - 3:50pm PDT